Busy renewal periodsCollect new inquiries while your agents work through existing policies.
Insurance Answering Service for Your Agency's Calls
Our insurance answering service takes quote details for licensed agents and directs urgent claims callers to the carrier when you forward your agency's calls. Try a fictional agency call in our browser demo and review the message your receptionist creates.
Quote details for licensed agents. Urgent claims directed to the carrier. Certificate requests recorded.
Keep New Requests Moving While Your Agents Are Busy
Your receptionist takes requests while agents review renewals, meet clients or step away for lunch. It also answers forwarded calls at night, so a caller can leave useful details for your agency.
Lunch and appointmentsGive callers a way to explain what they need while staff are away.
Calls after closingSeparate routine requests from urgent messages using your agency's instructions.
Full details
A missed call can leave a new prospect waiting or send an existing client looking for another way to reach you. An answering service for insurance agents gives those callers a place to explain the request while your team is occupied.
Your receptionist can take a new auto quote inquiry during a renewal meeting, collect a certificate request over lunch or record a policy change request after closing. You choose whether to forward all calls or just busy, unanswered or after-hours calls.
It takes information for your team. Premium quotes, coverage advice and binding stay with your licensed agents, so the next step is a useful callback rather than an answer the receptionist cannot give.
Collect the Request, Flag Urgency and Route the Next Step
Your AI receptionist asks intake questions, records the caller's request and flags urgency using your instructions. We send the summary, transcript and recording by email and app push notification for your review.
Full details
Your receptionist starts by saying it is a virtual assistant and that the call is recorded. It then asks what the caller needs, gathers the details relevant to that request and follows the urgency rules you supplied during setup.
For an urgent agency call, it can warm transfer to your on-call person or page them in the order you set. With a warm transfer, your contact hears a brief summary and presses 1 to accept. For an appointment request, it can book into Google Calendar or take details for your callback.
An insurance agency answering service should leave your team with a clear task: return a quote inquiry, review a claim message or handle a certificate request. Your agents then decide what action to take.
Quote inquiriesGather contact details and the insurance request for a licensed agent's callback.
Claims messagesDirect urgent claims to the carrier's claims line before taking an agency message.
Certificate requestsRecord who is asking, what they need and their requested deadline.
Try Quote, Claims and Certificate Calls in the Demo
The browser demo below lets you call a fictional agency and hear how the receptionist handles a request. Listen for useful questions, a clear handoff and the boundary around coverage advice.
Choose a call
Example business (made up): Keystone Insurance Agency
3:00
Choose a call and press Talk to the AI.
IllustrationNormal10:42 a.m.
Incoming call for Keystone Insurance Agency
New auto quote request.
Stuck to the business price policy. Details taken and callback requested.
Call transcript, shortened (example)
- Assistant Thanks for calling Keystone Insurance Agency. I am a virtual assistant and this call is recorded. How can I help?
- Caller Tells the assistant: new auto quote request.
- Assistant I follow the shop policy on that, so I will take your details for a callback.
You get the full transcript and recording in the dashboard.
This is an example of what the owner gets after a call like this.
IllustrationNormal10:42 a.m.
Incoming call for Keystone Insurance Agency
New auto quote request.
Stuck to the business price policy. Details taken and callback requested.
Call transcript, shortened (example)
- Assistant Thanks for calling Keystone Insurance Agency. I am a virtual assistant and this call is recorded. How can I help?
- Caller Tells the assistant: new auto quote request.
- Assistant I follow the shop policy on that, so I will take your details for a callback.
You get the full transcript and recording in the dashboard.
IllustrationNormal10:42 a.m.
Incoming call for Keystone Insurance Agency
Claim reported at night.
Message taken for the agency, along with the caller number.
Call transcript, shortened (example)
- Assistant Thanks for calling Keystone Insurance Agency. I am a virtual assistant and this call is recorded. How can I help?
- Caller Tells the assistant: claim reported at night.
- Assistant I will pass this on to the team. What is the best number to reach you?
You get the full transcript and recording in the dashboard.
IllustrationNormal10:42 a.m.
Incoming call for Keystone Insurance Agency
Certificate of insurance request.
Message taken for the agency, along with the caller number.
Call transcript, shortened (example)
- Assistant Thanks for calling Keystone Insurance Agency. I am a virtual assistant and this call is recorded. How can I help?
- Caller Tells the assistant: certificate of insurance request.
- Assistant I will pass this on to the team. What is the best number to reach you?
You get the full transcript and recording in the dashboard.
IllustrationNormal10:42 a.m.
Incoming call for Keystone Insurance Agency
Add a driver to a policy.
Message taken for the agency, along with the caller number.
Call transcript, shortened (example)
- Assistant Thanks for calling Keystone Insurance Agency. I am a virtual assistant and this call is recorded. How can I help?
- Caller Tells the assistant: add a driver to a policy.
- Assistant I will pass this on to the team. What is the best number to reach you?
You get the full transcript and recording in the dashboard.
IllustrationNormal10:42 a.m.
Incoming call for Keystone Insurance Agency
"Am I covered?".
Message taken for the agency, along with the caller number.
Call transcript, shortened (example)
- Assistant Thanks for calling Keystone Insurance Agency. I am a virtual assistant and this call is recorded. How can I help?
- Caller Tells the assistant: "Am I covered?".
- Assistant I will pass this on to the team. What is the best number to reach you?
You get the full transcript and recording in the dashboard.
IllustrationNormal10:42 a.m.
Incoming call for Keystone Insurance Agency
Spanish-speaking client.
Message taken for the agency, along with the caller number.
Call transcript, shortened (example)
- Assistant Thanks for calling Keystone Insurance Agency. I am a virtual assistant and this call is recorded. How can I help?
- Caller Habla en español y explica lo que necesita.
- Assistant Con gusto le ayudo. Está hablando con un asistente virtual y la llamada se graba. ¿Me da su nombre y un número para devolverle la llamada?
You get the full transcript and recording in the dashboard.
01
Request an auto quoteListen for intake questions that prepare an agent to call back.
02
Report a nighttime claimHear the carrier claims direction and the message taken for the agency.
03
Ask about coverageCheck that the receptionist leaves the coverage decision with a licensed agent.
Full details
Choose a situation you recognize from your agency's phones. Ask for a certificate, request a driver change or switch to Spanish during the conversation. The demo uses a fictional business, so you can test the exchange without providing real policyholder information.
Notice whether the receptionist distinguishes a request from a decision. Taking a driver change message does not change a policy; collecting quote details does not produce a premium. Those distinctions matter when your agents read the resulting message.
You can also open the full call demo to explore the scenarios and inspect what the owner receives. Use an ordinary request first, then try a question that needs an agent's judgment.
Forward Calls, Receive Messages and Review Bookings
You keep your business number and forward the calls you want us to answer. Your receptionist answers as your agency, follows your intake instructions and sends email and app push alerts after calls.
1
Choose your forwardingSend all calls, busy calls, unanswered calls or calls outside office hours.
2
Set the agency instructionsTell the AI your services, hours, intake questions and urgent contacts.
3
Review the outcomeRead the summary, check the urgency tag and see any appointment booked.
Full details
We provide a local number and a forwarding guide for your carrier or phone system. You decide which calls reach it, then make a test call before forwarding goes live. The greeting identifies your business and includes the virtual-assistant and recording notices.
After a call, your email and app push alert includes a summary, urgency tag, transcript and recording. A daily digest email gives you another way to review activity, while the dashboard holds calls, usage and settings.
Bookings go into Google Calendar when you choose appointment booking. If you would rather arrange appointments yourself, the receptionist collects the request for a callback. See the setup process for the steps from onboarding to your first test.
Compare AI Answering, Live Receptionists and Voicemail
AI answering follows your agency's instructions and organizes requests; a live receptionist brings personal judgment to a conversation. Voicemail gives callers a place to leave a message without a back-and-forth exchange.
01
AI receptionistAsk structured questions, label urgency and route calls under the rules you set.
02
Live receptionistBring a person's judgment and conversational flexibility to requests that need discussion.
03
VoicemailLet callers record their message when they are willing to wait for your response.
Full details
Choose the option that fits what your agency needs from the initial conversation. AI answering suits requests you can describe with clear intake questions and routing instructions. A live receptionist can interpret a hesitant explanation or ask a new question based on personal judgment.
Voicemail may be enough when callers know what information to leave and a delayed response fits the request. It does not ask follow-up questions or offer an appointment during the message.
Our receptionist can make mistakes, so your team should review its summaries and keep a backup way to be reached. Test the calls that matter to your agency, including a worried claimant and a client asking whether a loss is covered.
Compare Call Costs and See Our Monthly Plan
Compare what each option costs to handle a request, including your team's follow-up work. Our plan is $249 per month with 500 AI minutes included and $0.20 per extra minute.
Full details
The cost of one call depends on the arrangement you choose and the work left afterward. For a live service, ask which billing unit applies and what handling is included. For a staff member, consider the time reserved for answering alongside their other duties. For voicemail, include the callback needed to fill gaps in the original message.
Our plan uses AI minutes, so call length matters when you assess usage. A short certificate request and a longer quote inquiry can take different amounts of conversation time.
Request a free trial to review your agency's requests and the resulting messages. Read the plan and upcoming trial terms before you forward calls.
Compare billing unitsCheck whether an answering service charges by calls, minutes or scheduled staff time.
Count follow-up workInclude the time your team spends retrieving missing information after a message.
Review our usageSee call activity and AI minutes in your dashboard as requests come in.
Our plan
$249 each month
- Includes 500 AI minutes
- Any extra minute is $0.20
- Request a 14-day free trial, up to 100 minutes
- Month to month, cancel online
Case-study price: $199 per month, locked for 12 months, for 10 businesses that agree to a short case study about their results.
Get a free trialAdd-ons
- Website chatAdd-on
- Lead follow-up callsAdd-on
Use Call Summaries With Your Agency Software
Your team can enter information from call summaries into the agency software it already uses. Direct software connections are not live at launch; Google Calendar booking is available for agent appointments.
01
Keep your agency recordsEnter relevant request details from the summary into your existing system.
02
Book agent appointmentsLet the receptionist place appointments into Google Calendar when that suits your process.
03
Inspect the original conversationOpen the transcript or recording when a summary needs more context.
Full details
If your office uses Applied Epic, AMS360, HawkSoft or EZLynx, your team remains responsible for entering the call details into that system. The same applies to QQCatalyst, AgencyZoom and NowCerts. We provide the message and supporting conversation so the person handling the request can review it.
That workflow gives you a chance to check a requested policy change before adding it to the client's record. An appointment booked in Google Calendar is an appointment, not a policy update or a completed certificate.
Direct connections are planned according to demand. Check the current software status when deciding how your team will move messages into its daily work.
Set Your Instructions and Test Before Forwarding Calls
Setup starts with an onboarding chat and your website, followed by a test call. You teach the receptionist your agency's services, hours and urgency rules before sending real callers to it.
1
Explain your agencyAnswer the onboarding questions about services, hours, exclusions and callback preferences.
2
Name urgent contactsSet who receives urgent calls and the order for reaching them.
3
Test a realistic requestReview the greeting, intake questions and message before activating your forwarding.
Full details
The onboarding chat asks 10 to 15 questions and uses your website to learn the business. Tell the AI which insurance requests you handle, what you do not offer, where you serve clients and how agents should receive urgent messages.
For your test, use a request with a clear expected outcome. Ask for a certificate with a deadline, then check the summary for the information your team would need. Try an urgent call to review the routing instructions you supplied.
Change settings by telling the AI what to adjust in plain words. We provide forwarding guidance, and a card is required before call forwarding goes live. Setup duration depends on your instructions and testing; we do not promise a fixed completion time.
Ask These Questions Before Choosing an Answering Service
Ask any provider, including us, to show how it handles your agency's actual requests. Check the greeting, coverage boundaries, urgent routing, message delivery and billing terms before deciding who answers your number.
Full details
Start with a practical request: a client calls after closing about damage and wants to know what to do next. Ask the provider to demonstrate its response, where the call goes and what your agency receives afterward.
Can you choose which calls forward? How do you change instructions? What happens when the receptionist does not know an answer? Where can you find the recording, usage and cancellation controls?
Ask about software by naming the action you need, such as creating a client record, rather than accepting a broad compatibility claim. For our service, you can test the receptionist yourself and review the subscription details before requesting a free trial.
Test a coverage questionAsk what happens when a caller wants a decision about a loss.
Inspect an urgent handoffFind out who receives the call and how they accept it.
Read a sample messageCheck whether the details support the next action your agent needs.
FAQ
Can your receptionist quote premiums or bind insurance?
No. Your receptionist takes the caller's details and request for a licensed agent. It does not quote premiums, bind a policy or decide whether a loss is covered. Use the demo to hear how it handles a caller who wants a coverage answer.
How does it handle a claim reported at night?
For an urgent claim, your receptionist directs the caller to the carrier's claims line first, then takes a message for your agency. It follows the urgency instructions you provide for agency contact. Your team receives a summary and urgency tag to help review the request.
Can it collect certificate of insurance requests?
Yes. Your receptionist can collect the request, caller details and requested deadline so your team has information for follow-up. Taking the request does not issue a certificate. Try the certificate scenario to check whether the conversation captures what your agency needs before acting.
Will callers know they are speaking with AI?
Yes. The greeting says the receptionist is a virtual assistant and that the call is recorded. Those notices cannot be switched off. You can hear the disclosure in the browser demo and review it during your agency's test call before forwarding goes live.
Can I keep my agency's current phone number?
Yes. Keep the number clients already use and forward the calls you want us to answer. We provide a local number and guidance for your carrier or phone system. You can choose all calls, unanswered calls, busy calls or calls after office hours.
Can the receptionist speak Spanish and book appointments?
Yes. It speaks English and Spanish, and callers can switch languages during a conversation. It can also book appointments into Google Calendar. If your agency prefers to arrange appointments directly, set it to take the caller's details and appointment request for your callback.
What happens when it does not know an answer?
Your receptionist takes the question and caller details for your team to address. Coverage questions stay with a licensed agent, and urgent requests follow your routing instructions. Review the summary and transcript so you can decide what to explain or clarify when you return the call.
How will I receive messages and urgent calls?
You receive email and app push alerts with the summary, urgency tag, transcript and recording, plus a daily digest email. For urgent calls, set a warm transfer or page to your on-call person. On a warm transfer, they hear a summary and press 1 to accept.
Can I try the service before paying for a month?
Yes. Start with the browser demo, which needs no signup, then request a free trial. The free trial lasts 14 days, capped at 100 minutes. A card will be required before forwarding goes live. The trial will convert only with a card on file, with a reminder email two days before.
What happens to policyholder information in call recordings?
We process callers' information on your agency's behalf and do not sell personal information or use callers' data for our own marketing. You choose a recording retention period of 30 or 90 days. Your team should review what it asks callers to share during intake.
Try an after-hours quote request
Call the fictional agency with a quote or certificate request, then review the message. Request a free trial to set your agency's instructions.